Return & Refund Policy

Alders Herenmode Return & Refund Policy

At Alders Herenmode, we strive to offer every customer excellent service and a comfortable shopping experience. Our return and refund policy has been carefully designed to guarantee your maximum satisfaction, subject to certain conditions. Please read the following return and refund guidelines carefully before proceeding.

Order Cancellation

Cancellations are only accepted within 1 hour of placing your order. After this 1-hour window, we can no longer accept cancellations, as package processing will have already begun.

If you wish to cancel, please contact info@alders-herenmode.nl immediately. If your order has already been shipped, we can no longer cancel it. In that case, a full refund is possible once you return the item after it arrives. Please state your order number when contacting us.

Returns

Please note that returns are not free — return shipping costs are the customer's responsibility.

Returning a Product

Can I return an item I've ordered? Yes, you can.

Items purchased from Alders Herenmode can generally be returned within 30 days of receiving your order. To return an item, it must meet the following conditions:

Return Conditions:

• The item must be unused
• The item must be returned in the same condition as when it was purchased
• The item must not have been damaged by the customer
• Hygiene products and underwear are not eligible for return
• The package must include a tracking number (Track & Trace)
• Return shipping costs are the customer's responsibility in all cases
• We reserve the right to charge the customer for shipping costs
• You must contact us before returning an item

If the above conditions are not met, we may not be able to accept the return.

If an item arrives damaged, please take photos immediately to show that the damage was not caused by you.

We may not be able to accept returns for items suspected of use or damage.

Easy Returns in 3 Steps:

Step 1: Contact Us
If you'd like to return your order, please send an email to info@alders-herenmode.nl.

1a: Please state your order number
2a: Tell us the reason for the return, and we'll send you a return form
3a: If the item is damaged, please include photos
Also include your full name (first and last name) and address.

After you contact us, we'll provide you with the return address. Please do not send the item back to the address of the original sender. The correct return address will be provided after your request. Return shipping costs are the customer's responsibility.

Step 2: Ship the Item
Include the return form and send the item to the provided address. Make sure to include a tracking number (Track & Trace) with the package. As the sender, you are responsible for the package arriving safely. Return the item within 14 days of receiving the return instructions.

Step 3: Return Processing
Once we've received and inspected your returned item, we'll process your refund. Unless otherwise agreed, refunds are issued via the original payment method used for the purchase. Refunds are processed within 14 days.

Please note: Return shipping costs are the customer's responsibility. This reflects our commitment to a sustainable shipping process. Also note that you received free shipping on your original order.

Our warehouse is located in China, so return shipping costs can be high. Please contact customer service so we can discuss the best course of action.

About the Right of Withdrawal

Consumers have the right of withdrawal as described below, provided they are a natural person entering into the agreement for purposes not primarily related to a trade, business, craft or profession.

A. Right of Withdrawal

The withdrawal period is 30 days from the day on which the consumer, or a third party designated by the consumer (other than the carrier), receives the last item of the order.

Because we operate a highly automated system, orders begin processing immediately after payment confirmation. Order cancellations are only accepted within 1 hour of purchase. Once an order has been processed and shipped, cancellations can no longer be accepted.

Even after shipment, consumers retain their statutory right of withdrawal within the period described above.

To exercise the right of withdrawal, consumers may use the withdrawal form on this page, or clearly communicate their intention to withdraw to info@alders-herenmode.nl.

After we receive your withdrawal notice, we'll provide instructions on how to return the item. All returns require prior approval from customer service.

Return shipping costs are entirely the customer's responsibility.

Orders in Transit

If your order has already shipped or is in transit, it can no longer be cancelled. In this case, please wait for the item to arrive and then exercise your right of withdrawal following the steps above.

To process your return smoothly, you must provide proof of shipment and a valid tracking number.

Consequences of Withdrawal

If a valid withdrawal is exercised, we will refund all payments received for the returned item without undue delay, within 14 days of receiving your withdrawal notice.

We reserve the right to withhold the refund until we have received the returned item, or until you provide valid proof of shipment, whichever comes first.

Unless expressly agreed otherwise, refunds are issued via the same payment method used for the original transaction.

All return shipping costs are the customer's responsibility, and items must be shipped to the return address provided by customer service.

Please note: Before returning an item, you must submit the withdrawal form on this page, or contact customer service at info@alders-herenmode.nl.

Defective or Problematic Items
We recommend checking your order carefully upon arrival. If an item is defective or damaged, or if you've received the wrong item, please contact us immediately. We'll assess the situation and arrange a quick, appropriate solution.

Non-Returnable Items
Certain items are not eligible for return, including custom-made products (special orders or personalised items) and personal care items (such as cosmetics). We also cannot accept returns of hazardous materials, flammable liquids or gases. If you're unsure whether a specific item is returnable, please feel free to contact us.

Please note that discounted items and gift cards cannot be returned.

Exchanges

If you'd like to exchange an item for a different size or colour, we offer free exchanges — you only pay for shipping of the new item. Exchange shipping costs are approximately ¥2,500, depending on package weight. Since you don't need to pay return shipping for the original item, exchanges are processed faster, so you receive your desired item as soon as possible.

If you'd like to exchange an item, please contact info@alders-herenmode.nl to discuss the details.

Refunds
Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method. Please note it may take up to 2 weeks for the refund to appear on your card or bank statement.

Undelivered Packages
If a package is left at a pickup point (convenience store, depot, etc.) and not collected, an administration fee will be deducted from your purchase amount, as the items in that package can no longer be resold. Return shipping costs will also be charged to the original sender. Please note that if you choose not to collect a package left at a pickup point, your order amount will not be fully refunded.